Privacy Policy

At PILOBOOTS , we take the protection of your personal information very seriously. This Privacy Policy describes how we collect, use and share your personal information when you visit our website piloboots.com (the "Site") or make a purchase. This policy applies in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

1. Personal information collected

When you visit the Site, we automatically collect certain information about your device, including:

  • Your IP address,
  • Your web browser type,
  • Your time zone,
  • Some of the cookies installed on your device.

By browsing the Site, we also collect information about:

  • The web pages or products consulted,
  • The websites or search terms that led you to the Site,
  • How you interact with the Site.

This information is called “ Device Information ” and is collected through the following technologies:

  • Cookies : data files placed on your device or computer. For more information, see our [Cookie Policy].

  • Log files : Track Site activity and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, pixels and tags : electronic files used to record information about how you browse the Site.

When you make or attempt to make a purchase through the Site, we collect certain additional information, including:

  • Your name,
  • Your billing and shipping address,
  • Your payment information (such as credit card numbers),
  • Your email address,
  • Your phone number.

This information is referred to as “ Order Information ”. When we talk about “ Personal Information ” in this policy, this includes both Device Information and Order Information.

2. Use of your personal information

We use Order Information primarily to:

  • Process orders placed through the Site (including processing payments, arranging for delivery and sending invoices and order confirmations),
  • Communicate with you about your order,
  • Assess potential fraud or risks ,
  • Provide you with information or advertising relating to our products, in accordance with the preferences you have communicated to us.

We use Device Information to:

  • Assess potential fraud or risks (including using your IP address),
  • Improve and optimize the Site by analyzing how our customers navigate and interact with the Site,
  • Evaluate the success of our advertising campaigns .

3. Sharing your personal information

We share your Personal Information with third parties only for the purpose of operating the Site and processing your orders. For example, we use Shopify to host our online store. You can review Shopify's privacy policy here: [ https://www.shopify.com/legal/confidentiality ].

We also use Google Analytics to understand how our customers use the Site. You can learn more about Google's use of your Personal Information here: [ https://www.google.com/intl/en/policies/privacy/ ].

We may also share your Personal Information to:

  • Comply with applicable laws and regulations,
  • Respond to a subpoena , legal request or other process
  • judicial,

  • Protect our rights .

4. Targeted Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications that may be of interest to you, based on your interactions with the Site.

To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page

You can opt out of targeted advertising by changing your settings on the following platforms:

  • Facebook : [https://www.facebook.com/settings/?tab=ads],
  • Google : [https://www.google.com/settings/ads/anonymous],
  • Bing : [ https://about.ads.microsoft.com/fr-fr/ressources/politiques/annonces-personnalisees ].

You can also opt out of certain advertising services by visiting the Digital Advertising Alliance's opt-out portal: [ https://optout.aboutads.info/?c=3&lang=en ].

5. Your rights

If you are a resident of the European Union, you have the following rights in relation to your Personal Information, in accordance with the GDPR:

  • Right of access : You can request a copy of the information we hold about you.
  • Right of rectification : You have the right to correct or update your personal information.
  • Right to erasure (right to be forgotten) : You can request the deletion of your personal information from our systems.
  • Right to limit or object to processing : You can limit or object to the processing of your data.
  • Right to data portability : You can receive your personal information in a structured, machine-readable format.

To exercise these rights, please contact us at hello@piloboots.com
 We will process your request within 30 days.

6. Data retention

We retain your Order Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. You may request deletion of your data at any time.

7. International data transfers

Your personal information may be transferred and processed outside the European Union, including to Canada and the United States. We ensure that these transfers comply with applicable legal requirements, including through the use of standard contractual clauses or other legal safeguards.

8. Data security

We implement appropriate security measures to protect your Personal Information from unauthorized access, disclosure or alteration. However, no data transmission system over the Internet is completely secure. We encourage you to take your own precautions to protect your information.

9. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time in order to reflect, for example, changes to our practices or for legal or regulatory reasons. Changes will be effective immediately upon posting on this page.

10. Contact us

For any questions or requests regarding this Privacy Policy or to exercise your rights, please contact us at:

  • Email : hello@piloboots.com
  • Address : PILOBOOTS, 2 rue Camille Corot, Ploeren, 56880, France.